Abstract
Objective. The aim of this study was to research the perceptions and expectations of patients concerning the standard of dental health care they received and therefore the criteria they accustomed choose a dental practitioner.
Design. Descriptive study.
Methods. 2 questionnaires touching on the expectations and therefore the perceptions of dental health care were handed to patients. Likert‐type scales were accustomed appraise the characteristics examined. These characteristics are classified in four quality dimensions: ‘assurance’, ‘empathy’, ‘reliability’ and ‘responsiveness’.
Study participants and setting. 2 hundred consecutive patients UN agency visited the Dental Clinic of the college of medicine, University of Athens, Greece, in 1998–1999.
Results. The patients' prime priority was adherence to the foundations of antisepsis and sterilization. ladies of the center and lower socio‐economic teams were additional rigorous than men of an equivalent teams, whereas men of the higher higher cluster gave the impression to be additional rigorous than ladies (P = zero.02). Their perceptions of the dental service provided mirrored their satisfaction concerning the adherence to the foundations of antisepsis and sterilization, however conjointly showed their moderate satisfaction concerning most of the opposite characteristics and their discontent concerning data on oral health and hygiene.
Conclusion. Expectations and demands concerning fellow feeling (approach to the patient) and assurance were placed at the highest of the patients' priorities. A extremely important quality gap was discovered between the needs of the patients and their perceptions (P < zero.01) and therefore the largest gap was noted regarding data they received regarding oral health diseases. the biggest quality gap was conjointly discovered in characteristics concerning responsiveness.
No comments
Post a Comment